This policy explains when and why we collect personal information about people who visits our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you accept any changes. By using our website, you are agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Vintage Lights Ltd, Unit 3, Alexandra House, Farnham, Surrey, GU9 8BB. Alternatively, you can telephone us on 01252 756525
We obtain information about you when you use our website, for example: when you make a purchase or contact us about products and services.
What type of information is collected?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase any products from our web site, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
We may use your information to:
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations for accounting. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payment and delivery). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
You have a choice about whether or not you wish to receive information from us. If you would like to receive direct marketing communications from us about any new or exciting products and services, then you can select your choice by ticking the relevant boxes situated on the form on which we collect your information at the check out.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by emailing email@example.com or telephone on 01252 756525
The accuracy of your information is important to us. We are currently working on a system to make it easier for you to review and correct the information that we hold about you. In the meantime, if you have changed email addresses, or any other information and feel we need to update your details, please call us on 01252 756525
You have the right to ask for a copy of the information Vintage Lights Ltd holds about you. This can be requested by emailing us at firstname.lastname@example.org please allow up to 30 days for your request to be fulfilled.
You have the right for your customer information to be removed from our system at any time. This can be requested by emailing us at email@example.com
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as payment) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be secure. While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us by email, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access your account details, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information that would be relevant to you. We may also use your personal information to detect and reduce fraud and credit risk.
It is possible to switch off cookies by setting your browser preferences. Please be aware by turning cookies off it will result in a loss of functionality when using our website.
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Our web site uses Google Analytics to track customer movements, such as pages visited, page scrolling and any products viewed. The information collected does not include bank details or any sensitive personal data. Data collected by Google Analytics is for internal company use only. The information collected is used to improve our website usability and is stored for a period of 14 months and used for aggregated and statistical reporting.
We keep this Policy under regular review. This Policy was last updated in April 2018.
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